![]() “As we add more services to our website, that means fewer customers interacting with agents, so if they’re unhappy with their experience, they’re probably not going to tell us. “Customers won’t necessarily tell us when they are having problems making a purchase, they’re just going to go away,” said Frølund. Telenor relies on the comprehensive visibility provided by AppDynamics to avoid problems that affect revenue. Similarly, with AppDynamics Business iQ, if we see sales going down in a particular location or on a specific service, we know something is wrong so we can make changes right away.” This enabled us to start fixing the issues and will have a positive impact on our business. Using the data and analytics from Business iQ, we were able to see the user experience - per shop - and identify where things were going wrong, like WiFi interference or poor Internet connectivity. We didn’t know why there was such a difference in performance amongst all of them. “We have 60 retail shops in Denmark selling our products and some were complaining about the performance of our One Screen app while others were ok. ![]() ![]() “Business iQ allows us to slice the data AppDynamics collects in different ways,” said Frølund. “From there, we can dig deeper into business transactions to see exactly which processes are experiencing more errors, and as a result of this visibility, proactively make changes to those processes to avoid potential issues.”ĪppDynamics Business iQ takes this monitoring a step further by connecting application performance to business outcomes and providing automated and actionable health baselines, anomaly detection, and alerts so Telenor can proactively manage risk and opportunity. “I started seeing tremendous value in AppDynamics when I realized we were able to see the real user experience, how many errors customers were seeing, and the response time,” said Frølund. AppDynamics captures errors, crashes, network requests, and page load details, and alerts Telenor automatically on issues as they develop so they can respond quickly before they affect customer satisfaction. “With AppDynamics, we have a quality assurance process that fixes most issues before going into production, and with the main dashboard, I can immediately see if something is wrong after a release and fix it right away.”ĪppDynamics EUM optimizes the user experience by tracking every business transaction and providing deep code-level visibility into web and mobile apps. “We have weekly product releases and without AppDynamics flagging issues in development, it would be days before somebody would actually notice if there was a problem and report it back,” said Frølund. AppDynamics APM automatically discovers, maps, and visualizes Telenor’s customer journeys through each application service and infrastructure dependency, delivering a single source of end-to-end performance truth about the customer experience, rather than monitoring individual services.
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